Privacy Policy

At Cuoroom Inc. ("Cuoroom," "we," "us," or "our"), we are committed to protecting your privacy and being transparent about our data practices. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you provide when you:

• Create an account: Name, email address, phone number, date of birth, gender, location, profile photos
• Complete your profile: Relationship status, zodiac sign, preferences, bio information
• Create or join events: Event details, descriptions, images, location information
• Purchase tickets: Payment information (processed by Stripe), billing address, purchase history
• Communicate: Messages, comments, support requests, feedback
• Verify your organization: Business documents, tax information, banking details (for event organizers)
• Use social features: Likes, friend requests, event preferences

1.2 Information We Collect Automatically

• Device information: Device type, operating system, unique device identifiers, mobile advertising ID
• Usage data: App interactions, features used, time spent, session information
• Location data: GPS coordinates, city, state (with your permission for event discovery)
• Network information: IP address, connection type, carrier information
• Analytics data: App performance, crash reports, user engagement metrics (via Firebase)
• Push notification tokens: For sending relevant notifications

1.3 Information from Third Parties

• Google Sign-In: Name, email, profile picture (when you choose to sign in with Google)
• Payment processors: Transaction status, payment confirmations (from Stripe)
• Social media: Public profile information if you connect social accounts
• Background checks: Verification status for organizational accounts

2. Ticketing and Payment Processing

2.1 Payment Information

When you purchase tickets, your payment information is processed by Stripe Inc., our payment processor. We do not store your complete credit card information on our servers. Stripe maintains PCI DSS compliance for secure payment processing.

2.2 Marketplace Operations

Cuoroom operates as a marketplace connecting event organizers with attendees. When you purchase a ticket:

• Your payment is processed through Stripe
• We retain a 2% platform fee
• The remaining amount is held and paid to the event organizer
• Transaction records are maintained for accounting and tax purposes
• Event organizers may see your name and attendance status

2.3 Financial Data for Event Organizers

Verified organizations providing paid events must provide:

• Bank account information (for payouts via Stripe Connect)
• Tax identification numbers
• Business verification documents
• Identity verification information

2.4 Subscription Services

Our app offers subscription tiers (Plus, Pro, Max) through Apple's App Store. We track your subscription status, usage limits, and billing cycle to provide appropriate service levels.

3. How We Use Your Information

3.1 Service Provision

• Create and maintain your account
• Process ticket purchases and refunds
• Facilitate event creation and management
• Enable social features and connections
• Provide customer support
• Send service-related communications

3.2 Personalization and Recommendations

• Show relevant events based on your location and preferences
• Customize your app experience
• Generate ranking and leaderboard features
• Suggest potential friends and connections

3.3 Safety and Security

• Verify user identities and prevent fraud
• Monitor for suspicious activity
• Enforce our terms of service
• Protect against spam and abuse
• Comply with legal requirements

3.4 Business Operations

• Process payments and manage financials
• Generate analytics and insights
• Improve our services
• Develop new features
• Market research and analysis

3.5 Legal Basis for Processing (GDPR)

We process your personal data based on:

• Contractual necessity: To provide our services
• Legitimate interests: To improve and secure our platform
• Consent: For marketing communications and certain features
• Legal obligation: To comply with applicable laws

4. How We Share Your Information

4.1 Within the Cuoroom Community

• Event attendee lists (name and profile picture)
• Social interactions (likes, mutual connections)
• Public profile information
• Leaderboard and ranking information
• Event reviews and ratings

4.2 Service Providers and Partners

• Stripe: Payment processing and marketplace operations
• Google: Maps, Places, Analytics, Cloud services, Authentication
• Apple: App Store subscriptions and payments
• Firebase: Analytics, crash reporting, cloud messaging
• SendGrid: Email delivery services
• Cloud storage providers: Secure data storage

4.3 Legal Requirements

We may share information when required by law or to:

• Comply with legal process or government requests
• Protect rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our terms of service

4.4 Business Transactions

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4.5 With Your Consent

We may share information for other purposes when you provide explicit consent.

5. Data Security and Storage

5.1 Security Measures

We implement industry-standard security measures including:

• Encryption of data in transit and at rest
• Regular security audits and penetration testing
• Access controls and authentication protocols
• Employee training on data privacy and security
• Incident response and breach notification procedures

5.2 Data Storage

Your data is stored securely in the United States using Google Cloud Platform and Firebase services. We implement appropriate safeguards for international data transfers.

5.3 Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Account information is typically retained for 3 years after account deletion, unless longer retention is required by law.

6. Your Privacy Rights

6.1 General Rights

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing

6.2 EU/UK Residents (GDPR)

If you are a resident of the European Union or United Kingdom, you have additional rights under GDPR, including:

• The right to withdraw consent at any time
• The right to lodge a complaint with supervisory authorities
• The right to object to automated decision-making

6.3 California Residents (CCPA)

California residents have the right to:

• Know what personal information is collected and sold
• Delete personal information (with certain exceptions)
• Opt-out of the sale of personal information
• Non-discrimination for exercising privacy rights

Note: We do not sell personal information to third parties.

6.4 Canada Residents (PIPEDA)

Canadian residents may file complaints with the Privacy Commissioner of Canada regarding our data practices.

6.5 Exercising Your Rights

To exercise any of these rights, contact us at privacy@cuoroom.com or through the app settings. We will respond within 30 days of receiving your request.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze app usage and performance
• Provide targeted content and features
• Prevent fraud and enhance security

You can manage cookie preferences through your device settings.

8. Children's Privacy

Cuoroom is intended for users 18 years and older. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information immediately.

If you are a parent or guardian and believe your child has provided personal information, please contact us at privacy@cuoroom.com.

9. International Data Transfers

Your information may be transferred to and stored in the United States and other countries where we or our service providers operate. We implement appropriate safeguards to protect your information during these transfers, including:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions by relevant authorities
• Other legally compliant transfer mechanisms

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will:

• Post the updated policy on this page
• Update the "Effective Date"
• Send you a notification if required by law
• Obtain your consent for material changes if required

Your continued use of our Service after any changes constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Cuoroom Inc.
Privacy Team
Email: privacy@cuoroom.com
General Support: support@cuoroom.com

11.1 Data Protection Officer

For EU/UK data protection matters, you may contact our Data Protection Officer at: dpo@cuoroom.com

11.2 Supervisory Authorities

EU/UK residents have the right to lodge complaints with relevant data protection authorities. California residents may contact the California Attorney General's office regarding privacy concerns.

12. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of the State of Florida and the United States, without regard to conflict of law principles. Any disputes arising under this policy will be subject to the exclusive jurisdiction of the courts in Miami-Dade County, Florida.